## 1. Overview Okashi Private Limited operates a proprietary, tech-enabled 3PL micro-fulfillment infrastructure. We ensure authentic Japanese imports, curated global snacks, and premium character merchandise travel securely from our central mega-warehouses straight to your doorstep. By placing an order on www.okashijpnind.com, you acknowledge that you have read, understood, and agree to this Shipping & Fulfillment Policy.
## 2. Standard E-Commerce Orders (D2C)
For all retail purchases made directly through our digital storefront and marketplaces, shipping timelines and costs are structured as follows:* Standard Delivery (Surface): 5-7 business days Pan-India. Completely FREE for orders above ₹500; otherwise, a ₹25flat fee applies. * Express Delivery (Air): 3-5 business days Pan-India. Available for a ₹120 flat fee. * Same-Day Delivery (Selected Metros): Delivery on the same calendar day if the order is placed before 11:00 AM IST. Available for a ₹200 flat fee.
Order Processing Cut-Off: Standard orders placed before 2:00 PM IST are processed the same business day. Orders placed after 2:00 PM IST are processed on the following business day.
## 3. B2B Wholesale Distribution Freight For our registered B2B retailers, wholesalers, and commercial distributors buying in bulk:
* Fulfillment Timeline: Bulk freight cargo orders require a standard processing window of 48–72 hours for pallet assembly, strict batch verification, and secure warehouse loading. * Commercial Shipping Costs: B2B shipments are shipped ex-warehouse. Freight charges are calculated dynamically based on real-time volumetric weight, distance, and fleet requirements. Final shipping costs are appended directly to your corporate commercial invoice prior to dispatch. * Delivery Window: Commercial surface freight generally arrives within 5–7 business days depending on the destination tier-city
## 4. The Black Card Circle (Founding Members Club) Logistics Members of The Black Card Circle are subject to highly specific global logistics, sourcing, and delivery rules designed to secure rare imports:
* The 3-Month Sourcing & Maturation Window: All membership tiers operate on a mandatory 90-day deferred fulfillment timeline. Your premium monthly snack streams, streetwear apparel drops, and accessory boxes will activate and ship exactly 90 calendar days post-payment. * Fulfillment Commencement: Following the initial 3-month sourcing cycle, your regular subscription tracking details will deploy automatically on your user dashboard. * VVIP White-Glove Shipping: All monthly product dispatches for active Black Card Circle members are automatically upgraded to priority Express Air Freight at zero additional cost to the member. * Travel Voucher Dispatch: Luxury domestic holiday packages (Platinum Tier) and international cruise/flight vouchers (Onyx Tier) are issued digitally to your registered email exactly 90 days after registration, subject to our established internal cost caps.
* Inventory is strategically decentralized across our localized network to cut regional transit friction. * Same-day dispatch optimization is enforced to lower overall delivery costs and slash Return-To-Origin (RTO) rates for partner brands.
## 6. Damaged, Lost, or Delayed Shipments
* Inspection Protocol: Please inspect all packages at the moment of delivery. If you notice physical damage to the outer shipping seal, write "Received in Damaged Condition" on the carrier receipt and contact support@okashijpnind.com within 24 hours with clear unboxing video proof. * Insurance Protection: All Okashi shipments are fully covered under corporate transit insurance up to the verifiable order invoice value. Verified lost or damaged items will be replaced or credited back to your account. * Customs Clearances: Okashi operates as the official importer of record for all Japanese goods. All products are shipped from inside India; retail buyers face zero customs duty liabilities or border clearance delays.
## 7. Support & Communication Contacts For real-time logistics tracking updates, freight inquiries, or support requests, please contact our support desk:
* Official Help Email: okashipvtltd.co@gmail.com * Live Customer Support: Available on our main domain from 9:00 AM – 6:00 PM IST
