Return and Refund Policy

 Okashi – Master Return, Refund & Cancellation Policy
Effective Date: JANUARY 24, 2026
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## 1. General Principles
Okashi Private Limited operates as a premium importer of perishable food items, limited-run custom apparel, and high-value hospitality memberships. Due to strict food safety regulations and international sourcing commitments, Okashi does not accept physical returns or product exchanges after a purchase has been completed. All sales are considered final unless a specific item qualifies under the strict "Major Structural Issue" clause detailed below.
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## 2. Standard Retail Orders (D2C) & Marketplace Sales## A. Refund Eligibility for "Major Structural Issues"
A partial or full monetary refund will be evaluated only if the delivered package exhibits a verifiable structural defect that directly compromises your purchase. Eligible issues are strictly limited to:

* Incorrect Item Dispatch: Shipped a completely different product or flavor profile than ordered.
* Compromised Packaging: Severe physical transit damage that has exposed or punctured the inner product seals.
* Perishable Spoilage: Contaminated or structurally spoiled food items verified upon delivery.

Note: Major structural issues strictly exclude changing your mind, personal flavor or taste preferences, or minor scuffs on the outer shipping carton that do not impact the core product inside.
## B. The Refund Claims Protocol

 1. Time Window: You must report the issue within 24 hours of delivery acknowledgment by emailing okashipvtltd.co@gmail.com .
  2. Evidentiary Proof: You must attach your order number, clear photographs, and an unedited unboxing video showcasing the package damage or error.
  3. Settlement: Approved claims will be credited back to the original source payment instrument within 5–7 business days via PayU. Shipping fees remain non-refundable.

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## 3. B2B Wholesale Distribution Sales

* Bulk commercial inventory dispatches sold to retail chains, wholesalers, and distributors are handled strictly under commercial trade laws.
* Zero Cancellation Post-Assembly: Once a wholesale order enters pallet wrapping and warehouse loading protocols, it cannot be canceled or modified.
* Transit Discrepancies: Bulk inventory defects or shortages must be explicitly recorded on the carrier’s physical Bill of Lading (BoL) at the exact moment of delivery and reported to our freight desk within 24 hours for reconciliation.

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## 4. The Black Card Circle (Founding Members Club) Policy
Subscriptions and payments cleared under The Black Card Circle (Bronze, Silver, Gold, Platinum, and Onyx Tiers) are governed by strict capital deployment rules:

* Absolute Non-Refundability: Because all collected funds are immediately converted into upfront foreign exchange sourcing capital and custom apparel manufacturing blocks, all tier payments are 100% non-refundable and permanent from the millisecond of PayU transaction completion.
* The 3-Month Sourcing Window Constraint: Member subscription privileges, monthly snack drops, and café credits are locked during a mandatory 90-day initialization period. Cancellation requests, partial balance chargebacks, or early exits are strictly denied during this 3-month setup window.
* Travel Voucher Protections: In alignment with our master terms, if a member cancels an assigned domestic holiday or international cruise after a travel booking has been locked by our corporate travel agents, the corresponding financial budget allocation (up to ₹1,50,000 for Platinum; up to ₹3,00,000 for Onyx) is permanently forfeited. It will not be refunded in cash or credited back to the member's digital value matrix.

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## 5. Promotional, Bespoke & Gift Hamper Sales

* All limited-edition streetwear drops, accessory charms, miniature toys, and holiday gift hampers are classified as custom-built, final-sale items.
* These specialty product lines are completely ineligible for cancellations, order modifications, or refund processes under any operational circumstances.

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## 6. Corporate Governance & Support Contacts
To lodge formal claims, submit unboxing footage, or track an active refund request:

* Corporate Support Email: okashipvtltd.co@gmail.com
* Corporate Help Line: +91-9278024282
* Corporate Legal Address: C-112, Sarvodaya Nagar, Lucknow, Uttar Pradesh, India

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By completing a retail transaction, corporate bulk order, or membership subscription on www.okashijpnind.com , you certify that you have read, explicitly understood, and agree to stay bound by this Master Return, Refund & Cancellation Policy.