Return & Refund Policy

Return & Refund Policy – Okashi (okashi.jpn.ind)

_Effective Date: 6 December 2025_

At Okashi we want you to enjoy our Japanese snacks with confidence. Please read the following policy carefully.

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1. *General Principle*

Okashi does *not accept returns* of any products after purchase, except in the limited circumstances described below.

2. *Refund Eligibility – “Major Issue”*

A refund will be considered only if the product has a *major issue* that makes it unfit for consumption, such as:

- Wrong item shipped (different product or variant).

- Damaged packaging that has compromised the product.

- Spoiled or contaminated product.

“Major issue” does *not* include changes of mind, taste preferences, or minor cosmetic imperfections that do not affect the product inside.

3. *How to Request a Refund*

1. *Contact us* within 48 hours of receiving the order (email: support@okashi.jpn.ind or phone: +91‑XXXXXXXXXX).

2. Provide your order number, a description of the issue, and (if applicable) photos of the product and packaging.

3. We will review the information and, if the claim is approved, issue a refund to the original payment method within 5–7 business days.

4. *Refund Process*

- Refunds are issued *only* to the original payment instrument used for the purchase.

- The amount refunded will be the purchase price of the affected items, excluding shipping charges (unless the shipping was part of the major issue).

- No cash refunds or store credit will be provided unless expressly stated otherwise.

5. *Non‑Refundable Situations*

- Products that have been opened, partially consumed, or no longer in their original condition.

- Items purchased during promotional campaigns that are marked as “final sale”.

- Situations where the alleged issue is not verified by Okashi.

6. *Exchange Policy*

At this time Okashi does *not* offer exchanges. If you receive a product with a major issue, you may follow the refund procedure above.

7. *Contact Information*

For any questions or to initiate a refund, please reach out to us at:

*Email:* support@okashi.jpn.ind

*Phone:* +91‑8896924282

*Address:* [C-112 Sarvodaya nagar lucknow uttar pradesh]

We aim to resolve all concerns promptly and courteously.

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By completing a purchase on okashi.jpn.ind, you acknowledge that you have read, understood, and agree to this Return & Refund Policy.