Privacy Policy
*Privacy Policy – Okashi
_Effective Date: 6 December 2025_
At Okashi (“Okashi”, “we”, “our”, or “us”) we are committed to protecting the privacy and security of the personal information you share with us when you visit our website, make a purchase, sign up for newsletters, or interact with us on social media. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with applicable Indian law (Information Technology Act, 2000 and the rules thereunder) and, where relevant, the General Data Protection Regulation (GDPR).
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1. *Information We Collect*
Category What We Collect How We Collect It
Personal Information Name, email address, phone number, shipping/billing address, payment details (card number, expiry date, CVV) Directly from you through registration, checkout forms, contact‑us pages, or when you call our customer service
Transactional Information Order history, product preferences, payment receipts Automatically generated during the purchase process
Device & Usage Information IP address, browser type, operating system, pages visited, referral URLs, date/time of visit Collected via cookies, web beacons, and server logs
Social Media & Marketing Interactions with our social‑media posts, email opens/clicks, subscription status Through social‑media platforms (Instagram, Facebook, etc.) and our email‑marketing service provider
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2. *Why We Use Your Information*
- *To process and fulfil orders* – including payment processing, delivery, and after‑sales support.
- *To improve our website, products, and services* – through analytics and user‑behaviour studies.
- *To communicate with you* – sending order confirmations, shipping updates, promotional offers, newsletters, and contest information (you can opt‑out at any time).
- *To comply with legal obligations* – such as tax reporting, anti‑frabery laws, and responding to lawful requests from authorities.
- *To protect our rights and security* – detecting and preventing fraud, unauthorized transactions, and other malicious activities.
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3. *Sharing of Information*
We do *not* sell or rent your personal data to third parties. We may share your information only with:
- *Service providers* (e.g., payment gateways, courier partners, email‑marketing platforms, web‑hosting services) who assist us in delivering the services you request.
- *Affiliates* within the Okashi group for internal administrative purposes, subject to confidentiality obligations.
- *Legal authorities* when required by law or to protect our legal rights.
All third‑party recipients are required to keep your data secure and to use it only for the purpose for which it was disclosed.
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4. *Cookies & Tracking Technologies*
We use cookies and similar tracking technologies to enhance your browsing experience and to analyse site traffic. You can manage cookie preferences through your browser settings; however, disabling cookies may affect certain website functionalities.
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5. *Data Retention*
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Payment data is stored in compliance with PCI‑DSS requirements and is typically removed after the statutory retention period (generally 7 years).
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6. *Your Rights*
Under Indian law and, where applicable, GDPR, you have the right to:
- *Access* – request a copy of the personal data we hold about you.
- *Correction* – update or amend inaccurate information.
- *Deletion* – ask us to delete your data, subject to legal exceptions.
- *Restriction* – request that we limit the processing of your data.
- *Data Portability* – receive your data in a structured, machine‑readable format.
- *Opt‑out* – unsubscribe from marketing communications at any time via the link in our emails or by contacting us directly.
To exercise any of these rights, please send a written request to privacy@okashipvtltd.com.
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7. *Security Measures*
We employ industry‑standard technical and administrative safeguards to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These include encryption of sensitive data, secure servers, firewalls, and regular security audits.
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8. *Third‑Party Links*
Our website may contain links to external sites that are not operated by Okashi. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third‑party websites you visit.
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9. *Children’s Privacy*
Okashi does not knowingly collect personal information from children under the age of 18. If we become aware that we have inadvertently collected such data, we will delete it promptly.
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10. *Changes to This Privacy Policy*
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised version will be posted on this page with an updated “Effective Date”. We recommend that you review this page periodically.
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11. *Contact Us*
For any questions, concerns, or requests regarding this Privacy Policy, please contact:
*Okashi *
Email: privacy@okashipvtltd.com
Phone: *+91‑8896924282*
Address: *[C-112 Sarvodaya nagar lucknow ]*
By using our website, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.
_Thank you for trusting Okashi with your personal information._