Payment Policy
*Okashi – Payment Policy*
_Effective: 6 December 2025_
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*1. Overview*
Okashi offers flexible payment options to make buying Japanese snacks easy and secure. The policy below explains what we accept today, what will change in the near future, and the rules for special orders such as gift hampers.
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*2. Current Payment Methods (effective now)*
- *Cash on Delivery (COD) – Full Payment*
_You pay the entire order amount when the package is delivered._
_Available for all products across India._
- *Pre‑paid (Online Payment)*
_Pay the full amount at checkout using credit/debit cards, UPI, or other supported gateways._
_Optional for customers who prefer not to pay on delivery._
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*3. Upcoming Payment Structure (starting 1 February 2026)*
Payment Option Deposit Required Balance Due
COD with Advance 20 % of the order value at the time of order confirmation (non‑refundable) Remaining 80 % payable to the delivery agent on receipt
Full Pre‑paid 100 % at checkout (no COD) N/A
_The advance deposit will be applied to the total order value. If the order is cancelled after the advance is paid, the deposit is non‑refundable._
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*4. Gift Hampers*
- *Pre‑paid only* – All gift‑hamper orders must be paid in full before shipment.
- No COD or advance‑COD options are available for hampers.
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*5. How to Pay*
1. *At Checkout* – Choose “COD (Full)”, “COD with 20 % Advance”, or “Pre‑paid”.
2. *Advance COD* – After selecting the 20 % advance option, you will be redirected to our payment gateway to complete the deposit.
3. *Confirmation* – Once payment is successful, you will receive an email confirming the order and the payment terms.
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*6. Security*
- All online transactions are encrypted (SSL) and processed through PCI‑DSS‑compliant gateways.
- We never store your full card details.
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*7. Refunds*
- *COD (Full)* – Refunds are issued only if a major issue is found (see Return & Refund Policy).
- *Advance COD* – The 20 % deposit is non‑refundable; the remaining amount will be refunded if the order is cancelled before dispatch.
- *Pre‑paid* – Refunds follow the standard Return & Refund Policy and will be credited to the original payment method.
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*8. Contact Us*
For any payment‑related queries, please reach out:
- Email: payments@okashi.jpn.ind
- Phone: *+91‑8896924282*
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By placing an order on okashi.jpn.ind you acknowledge that you have read, understood, and agree to this Payment Policy.